General

General Questions

• What payment methods do you accept?
• What shipping methods do you offer?
• What are your hours of business?
• Do you offer educational discounts?
• Do you sell Wholesale?
• Do I need to use water with diamond tools?

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Shipping

• How do I deal with freight damages?
• My package came damaged, what do I do?
• What shipping options do you offer?

Disks

Electroplated Diamond Disks

• How long will my Diamond Disks last?
• I've dropped my Diamond Disk on it's edge, is it destroyed?
• How do I make sure I'm removing the scratches from rougher grits when I work on the finer grits?
• My disk is leaving unwanted scratches in my glass, what's wrong?
• What's the best way to store my Diamond Disks?
• How much water should I use with my Diamond Disks?

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Resin Diamond Smoothing Pads

• What grit diamond to the colors correspond to in Smoothing Pads?
• The edges of my Smoothing Pad are curling up, what do I do?
• The color is coming off my Smoothing Pad, is it defective?
• My Smoothing Pad is turning white and doesn't work very well, is something wrong?
• My magnet is coming off the back of my Smoothing Pad, what do I do?
• Do I use Cerium Oxide with the Smoothing Pads?

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Small Diameter Diamond Disks

• My 1/8" Roloc mandrel just bent in half...
• My velcro backed Diamond Disks keep flying off my mandrel...
• What is 3M's Dual Loc system?
• How do the cerium impregnated disks work?
• What's the difference between Diamond Disk kits and Smoothing Disk kits?

3M Electrostatic Diamond Material

• Is there any special handling for Electrostatic Diamonds?
• Is there any special handling for Electrostatic Diamonds?
• What grits correspond to the colors for the Electrostatic Diamonds?
• What's the difference between Electroplated and Electrostatic Diamond Disks?

Abrasive Wheels

Engraving Wheels

• How do I polish from the Fantasy shaped Engraving wheels?

General Wheel Questions

• My Felt Wheel is bloated, what happened?

Polpur Lapi-T wheels

• What are the Polpur Lapi-T wheels?

Radiused Wheels

• What do the Spherical Miracle and Sintered Radiused wheels do?
• What are the differences between your various Radiused Wheels?

Belts

General Belt Questions

• What happens if my belt joint breaks?
• What's the difference between Electroplated and Electrostatic Diamond belts?
• My sander is an odd size, do you make custom belts?
• My belts won't stay on my Expanding Drum, please help!

Cerium Belts

• Can I get custom sized cerium belts?
• The joint on my cerium belt broke, is it defective?
• My cerium belt won't track correctly on my sander, is it defective?
• How do the cerium impregnated belts work?

Trizact Belts

• Can I polish from a Trizact belt?
• I'm getting little cracks in my glass with the Trizact belt, what am I doing wrong?
• What's the difference between the colored Trizact belts and Grey Trizact belts?
• What are Trizact Belts?

Electrostatic Diamond Belts

• I'm having a hard time getting my Electrostatic belts to track correctly, what's wrong?
• What are Electrostatic Diamond Belts?

Plated Diamond Belts

• How long do electroplated diamond belts last?
• Why should I use Diamond belts over the cheaper Silicon Carbide belts?

Silicon Carbide Belts

• Can I polish from a Silicon Carbide belt?
• What grits do you offer in Silicon Carbide belts?

Core Drills

Sintered Core Drills

• My sintered core drill doesn't seem to drill anymore, what's wrong?
• Can I hook up my Drill Head Assembly to a household water line?
• Can I use sintered core drills without a Drill Head Assembly?

Electroplated Core Drills

• Are brazed drills and electroplated drills the same thing?

General Core Drill Questions

• Should I use a plated core drill or a sintered core drill?
• What is a DHA?
• Do I have to use water with core drills?
• I have a large piece I need to drill through, but the drills you carry aren't long enough.
• My drill is breaking my piece when it exits. Help!
• I need to make some small holes in jewelry pieces, what do I use?

Triple Ripple Drills

• How do I use a Triple Ripple drill in my 1/8 inch collet Foredom?

Adhesives

General Adhesive Questions

• What's the difference between HXTAL and XTR?
• What is A-1100 Amino Silane?
• My A-1100 is getting cloudy, can I still use it?
• What type of scales do you offer?
• How do I calibrate the DW100AX scale?

HXTAL NYL-1 Epoxy

• What is HXTAL and why is it so great?
• What's the shelf life on HXTAL?
• What's the best container to mix HXTAL in?
• What's the best routine for preparing my glass to bond with HXTAL?
• My HXTAL Part A is turning cloudy, what's going on?
• Part B of my HXTAL turned yellow, what happened?

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3M DP-105 Epoxy

• My DP-105 is not curing when I start using it?
• Do I have to use the mixing nozzles with DP-105?
• Do I have to use the applicator gun with DP-105?
• How do I use the 3M DP-105?
• Do I need to prepare my metal surfaces for use with DP-105?
• Can I use DP-105 to hang my glass on the wall?

XTR-311 Epoxy

• Part B of my XTR has turned yellow, what's wrong?
• What is the shelf life of XTR?
• Can I use XTR for filling cracks in glass?
• What's the best container to mix XTR in?
• Can I measure out XTR by volume instead of by weight?
• Can I use XTR to bond metal or stone to glass?

Saw Blades

Result Blades

• My Result blade won't cut a straight cut, what am I doing wrong?

Superlok Blades

• My Superlok blade is taking forever to cut through material and blowing out.

General Blade Questions

• The arbor hole in my blade won't fit my saw.
• My saw blade isn't cutting, what am I doing wrong?
• Which saw blade do you recommend?
• How do I use a Dressing stick?

Etching and Coating Products

Liquid Luster

• If I use Vari-Etch on my pieces do I also need to use Liquid Luster to fingerprint proof the surface?
• Can I apply more than one layer of Liquid Luster?
• How do I keep my Liquid Luster from drying out?

Vari-Etch

• How do I dispose of Vari-Etch?
• Can I mix just a portion of the Vari-Etch powder for smaller amounts?
• My Vari-Etch is leaving a streak like surface on my glass, what am I doing wrong?
• My Vari-Etch is turning brown, is it bad?
• What's the difference between the Vari-Etch Powder and the Vari-Etch Cream?
• Why do I have to use boiling water to mix the Vari-Etch Powder?

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Flex-Tec Anti-Shatter coating

• My Flex-Tec is still tacky after several days, what's wrong?
• Flex-Tec is leaving lines and streaks on my piece...
• My Flex-Tec Part B is cloudy. How do I fix that?
• Can I get a Flex-Tec that has a longer working time than 15 minutes?
• Can I use more than one coat of Flex-Tec on a piece?
• Can I mix Flex-Tec by volume and not by weight?

Machinery

Sandblasters

• My compressor doesn't provide enough CFM for the sandblaster, what do I do?
• The gloves for my sandblaster are too big for my hands, what do I do?

Flat Lap Grinders

• My wheel head keeps rusting, what can I do?
• Can I convert an existing slurry grinder or pottery wheel to diamond grinding?
• Can I use smaller diamond disks on my larger flat lap?
• Can I use your diamond cones or domes with the CrystalMaster Pro or the 8 inch Mini Grinder?
• What's the difference between the CrystalMaster Pro and Glastar's B12 grinder?
• My Covington grinder with center water feed is making a knocking sound when it runs, what's that?

General Machinery Questions

• What's that cool blue flexible water line stuff called?
• I don't have plumbing in my shop, how do I get water to my grinder?

Diamond Points

Small Diamond Tools

• How do I remove small blemishes from the surface of my glass?
• What's the difference between the EverRun bands and EverRun finishing bands?

Shaped Diamond Points

• What size shaft fits your Foredom grinders?
• What's the difference between brazed and sintered points?
• What's the best point to sign my work with?

Polishing

Cerium Questions

• How long should it take to polish my glass?
• Why does particle size and cerium content matter?
• What is the best way to use cerium to polish my glass?
• How do Cerium Hand Pads work?
• What are the differences in the Cerium Oxides that you carry?

General Polishing Questions

• Why do you suggest a slower speed for polishing glass?
• How do you charge a Polishing Pad?
• What's the difference between the Synthetic Felt and LP66 Pads?
• I've heard that LP pads have cerium in them. Does that mean I don't need to use cerium?
• My polishing pad isn't polishing the glass, what's wrong?

Loose Grit

General Grit Questions

• How do I use silicon carbide to grind my glass?
• Should I use garnet instead of pumice?
• Is pumice used like cerium?
• What's the use of pumice?
• What's the difference between silicon carbide and aluminum oxide?