General
General Questions
- What payment methods do you accept?
- What shipping methods do you offer?
- What are your hours of business?
- Do you offer educational discounts?
- Do you sell Wholesale?
- Do I need to use water with diamond tools?
Shipping
Disks
Electroplated Diamond Disks
- How long will my Diamond Disks last?
- I've dropped my Diamond Disk on it's edge, is it destroyed?
- How do I make sure I'm removing the scratches from rougher grits when I work on the finer grits?
- My disk is leaving unwanted scratches in my glass, what's wrong?
- What's the best way to store my Diamond Disks?
- How much water should I use with my Diamond Disks?
Resin Diamond Smoothing Pads
- What grit diamond to the colors correspond to in Smoothing Pads?
- The edges of my Smoothing Pad are curling up, what do I do?
- The color is coming off my Smoothing Pad, is it defective?
- My Smoothing Pad is turning white and doesn't work very well, is something wrong?
- My magnet is coming off the back of my Smoothing Pad, what do I do?
- Do I use Cerium Oxide with the Smoothing Pads?
Small Diameter Diamond Disks
3M Electrostatic Diamond Material
Abrasive Wheels
Engraving Wheels
General Wheel Questions
Polpur Lapi-T wheels
Radiused Wheels
Belts
General Belt Questions
Cerium Belts
Trizact Belts
Electrostatic Diamond Belts
Plated Diamond Belts
Silicon Carbide Belts
Core Drills
Sintered Core Drills
Electroplated Core Drills
General Core Drill Questions
- Should I use a plated core drill or a sintered core drill?
- What is a DHA?
- Do I have to use water with core drills?
- I have a large piece I need to drill through, but the drills you carry aren't long enough.
- My drill is breaking my piece when it exits. Help!
- I need to make some small holes in jewelry pieces, what do I use?
Triple Ripple Drills
Adhesives
General Adhesive Questions
HXTAL NYL-1 Epoxy
- What is HXTAL and why is it so great?
- What's the shelf life on HXTAL?
- What's the best container to mix HXTAL in?
- What's the best routine for preparing my glass to bond with HXTAL?
- My HXTAL Part A is turning cloudy, what's going on?
- Part B of my HXTAL turned yellow, what happened?
3M DP-105 Epoxy
XTR-311 Epoxy
Saw Blades
Result Blades
Superlok Blades
General Blade Questions
Etching and Coating Products
Liquid Luster
Vari-Etch
- How do I dispose of Vari-Etch?
- Can I mix just a portion of the Vari-Etch powder for smaller amounts?
- My Vari-Etch is leaving a streak like surface on my glass, what am I doing wrong?
- My Vari-Etch is turning brown, is it bad?
- What's the difference between the Vari-Etch Powder and the Vari-Etch Cream?
- Why do I have to use boiling water to mix the Vari-Etch Powder?
Flex-Tec Anti-Shatter coating
- My Flex-Tec is still tacky after several days, what's wrong?
- Flex-Tec is leaving lines and streaks on my piece...
- My Flex-Tec Part B is cloudy. How do I fix that?
- Can I get a Flex-Tec that has a longer working time than 15 minutes?
- Can I use more than one coat of Flex-Tec on a piece?
- Can I mix Flex-Tec by volume and not by weight?
Machinery
Sandblasters
Flat Lap Grinders
- My wheel head keeps rusting, what can I do?
- Can I convert an existing slurry grinder or pottery wheel to diamond grinding?
- Can I use smaller diamond disks on my larger flat lap?
- Can I use your diamond cones or domes with the CrystalMaster Pro or the 8 inch Mini Grinder?
- What's the difference between the CrystalMaster Pro and Glastar's B12 grinder?
- My Covington grinder with center water feed is making a knocking sound when it runs, what's that?